Service Café 1.2.16

The application caters exclusively to users of the McDonald’s Corporation ServiceCafe IT Service Desk, with access secured through valid credentials.

Key features of the application include:

• Viewing a list of active tickets, which includes the title, description, and current status.
• Accessing detailed information for each ticket.
• Creating new support tickets.
• Engaging with service desk personnel via call or chat.
• Requesting a callback from service desk personnel when needed.
• Changing user passwords to maintain account security.
• Resetting passwords to regain access when necessary.
• Managing approver tasks efficiently.
• A comprehensive system dashboard for an overview of support operations.

The application also provides optional push notifications for status updates, enhancing user engagement and awareness throughout the support process.