The Art of Service
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The Service Level Management and SLA Toolkit
The Art of Service - Freeware -You focus on defining the goals of your organizations successful Service Level Management and let this toolkit guide you to the end result.Service Level Management, when performed successfully, can ensure that disputes are resolved and … meer info... -
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Problem Management Process Kit
The Art of Service - Freeware -The solution to your Problem Management worries is here!The Problem Management Toolkit is a well thought out and carefully designed to meet the needs of any organization or go getter who is ready to make a positive change in their work … meer info... -
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Service Catalog Process Kit - Second Edition
The Art of Service - Commercieel -ITIL Alignment Begins With Service Catalog ManagementService Catalog Management is a key component of the ITIL Framework. meer info... -
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112 Policies and Procedures Ready to Use
The Art of Service - Freeware -The All-New, One-Stop-Shop for IT Policies and Procedures Best Practices! Every organization should be looking to improve their understanding of policies and procedures and to acknowledge the importance of implementing good practices and … meer info... -
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ITIL® Foundation Complete Certification Kit
The Art of Service - Freeware -The ITIL® 2011 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL® 2011 Foundation exam, whether they be first-time ITIL learners or seasoned IT … meer info... -
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ISO/IEC 20000 Foundation Complete Certification
The Art of Service - Freeware -This book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated Third Edition version of The Art of Service's book in accordance with the release of Part 3 of the standard, Guidance on … meer info... -
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Cloud Computing Foundation Complete Certification
The Art of Service - Freeware -Cloud Computing: The Hot tech certification that will boost your career.Technical certifications, the ticket to higher pay and more prestige, also keep you employed. meer info... -
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Call Center Success Secrets ISBN: 978098045992
The Art of Service - Freeware -"CALL CENTER 100 Success Secrets - Gerard Blokdijk - There has never been a CALL CENTER manual like this. 100 Success Secrets is not about the ins and outs of the CALL CENTER. meer info...