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[Troubleshooting Steps for App Installation Issues]

1. If the installation is stuck:
Select your account from the main screen of Google Play Store. In the app and device management menu, choose "Update". Stop all items that are in the waiting state and proceed with the installation of the "Hanwha Auto Insurance Mobile App".
2. If an error message appears:
Select "Google Play Store" from your smartphone's settings, then choose "Storage" from the menu. Proceed with "Clear Data". Turn off and restart your smartphone, then proceed with the installation of the "Hanwha Auto Insurance Mobile App".
3. If you are unable to access after installation:
Verify the installation of the V3 Mobile app (essential for financial mobile apps).

[Key Services]

• Mileage: Take a photo of your vehicle's dashboard and receive insurance premium discounts based on the distance driven.
• Temporary Driver Change: Apply for temporary changes in driver range for holiday weekends or weekend alternate driving.
• Emergency Towing: Shake your phone to request immediate help if your car experiences sudden issues.
• Accident Reporting: Report accidents and track progress anytime using our mobile app.
• AI Repair Estimate: Take a photo of the damaged area to quickly check estimated repair costs.

[Device Support Information]

• OS Requirement: Android OS version 5.0 or higher.
• Optimized Resolution: Samsung Galaxy S7.

[Access Permissions Guide]

□ Required Access Permissions

• Files and Media: Access to save and load photos taken, copy and load public certificates.
• Phone: Access for verifying mobile phone status and ID, connecting to customer service/case handler/claim adjuster.
• Installed Apps: Detection of potentially risky apps among installed apps on smartphones, for the prevention of electronic financial transaction accidents.

* Necessary access permissions are required for smooth service provision. If permissions are not granted, normal operation may be affected.

□ Optional Access Permissions

• Camera: Take pictures for contract and service application proofs.
• Location: Find my location for emergency towing calls, accident reporting, and weather information.
• Address Book (Contacts): Connect to emergency contacts and send text messages for safety purposes and accident notifications.
• Microphone: Input audio for accident detection in accident notifications.

* If optional access permissions are not granted, services excluding those that require these permissions can still be used.

* Separate permission is required to access services that require optional access permissions. If permission is not granted, some functions may be restricted.

(* Individual permission is available on Android OS version 6.0 or higher. We recommend upgrading your OS if possible.)

[Security]

• To ensure secure financial transactions, the app cannot be used on smartphones that have been tampered with or rooted.
• Rooted or tampered smartphones can be used after initialization through the manufacturer's A/S center.
• Rooting refers to acquiring administrator privileges on a smartphone and modifying the OS or causing it to be compromised by malicious codes, etc.

[Visual Services]

When you first install the app, we will obtain your consent to display informative or commercial mobile content provided by the other party during phone calls.

• Target content: Visible ARS, incoming call screens, purpose of calling upon termination, etc.
• Consent to Service Use: Provided by Callgate Co., Ltd., for service refusal, call 080-135-1136.