招商银行企业 6.1.5

The CMB Enterprise App, with an open service concept, has built a new enterprise one-stop full-scene service platform from the user's perspective, creating an enterprise financial and non-financial service ecosystem. By integrating various financial technology methods closely connecting banks with enterprises, it aims to deliver the ultimate customer experience.

Key features:

1. Financial Technology: Leading the enterprise mobile full-scene UKEY-free mechanism. The Enterprise App integrates multiple financial technology methods to establish a multi-level security prevention and control system of "biometric recognition + mobile digital certificate + intelligent risk control," pioneering the industry-leading UKEY-free mobile transactions in the enterprise full-scene. It provides security equivalent to other industry mobile audio keys and Bluetooth keys while ensuring a convenient mobile experience.
2. Financial-Centric Approach: Constructing fundamental financial services based on user perspective. The Enterprise App does not focus on products but starts from essential financial scenarios for enterprises, offering basic financial service applications such as mobile payments, QR code payment collection, bill payment, mobile salary disbursement, mobile checks, mobile wealth management, bank-enterprise reconciliation, and instant loans.
3. Beyond Finance: Building an enterprise one-stop service ecosystem. The Enterprise App reconstructs an open, interconnected, and shared corporate mobile service platform to deploy cloud-based OA collaboration, CRM-type, HR management, inventory management, and other high-frequency non-financial scenarios in the enterprise production and operation processes to form SaaS cloud services that can mutually promote and develop a complete ecosystem of financial and non-financial scenarios.
4. End-to-End Optimization: Creating the best customer experience bank. The CMB Enterprise App introduces a professional user experience design team to systematically streamline and refine processes end-to-end based on the "customer journey map," redefining the relationship between banks and enterprises to create a new enterprise service brand concept and deliver a new enterprise-level customer experience.
5. Responsive Multi-Level Intelligent Customer Service System: The Enterprise App upgrades intelligent robots to better understand user intent and preferences, enhancing response accuracy and precision to elevate the quality of intelligent services. It also integrates with the CMB IM instant messaging system "Zhaohu," establishing a communication channel between users and CMB account managers for interactive exchanges similar to WeChat. This setup forms a multi-level intelligent customer service system including intelligent customer support, remote human customer service, and online account manager services.