KB스타뱅킹-금융, 결제, 통신도 다 되는 은행 G6.4.0

When identity verification is required at locations such as hospitals, users can now utilize the 'Resident Registration Card Mobile Verification Service' within KB Star Banking instead of a physical ID card.

KB Star Banking also simplifies the process of subscribing to the exclusive 'KB Star Banking-Only Communication Fee Plan,' which offers additional benefits to users.

For customers aged 14 to 18, possessing only a personal mobile phone enables the opening of a 'Pocket' account, allowing for money transfers, payments, and card usage through the 'KB Star TINZ Service' without the need for identification documents.

The new 'KB Meeting Account Service' facilitates efficient management of group activities directly within KB Star Banking.

Enabling 'Auto Login' with the KB Citizen Certificate ensures instant access to the app upon opening, enhancing user convenience and security.

Individuals with a personal mobile phone and identification can now open deposit and withdrawal accounts and register for internet banking without visiting a branch, available to those aged 14 and above.

The application integrates V3 security (version G6.2.0 or higher) to provide a secure experience during use.

Real-time notifications for transactions, benefits, and investment information keep users informed about essential updates through KB Star Banking.

Personalized information such as maturity details, yield rates, product information, and messages from branches enable tailored asset management capabilities.

All-in-one access to KB Financial Group products—including account inquiries, stock trading, KB Pay, and insurance planning—is available within KB Star Banking.

The 'KB Citizen Certificate' allows faster, safer transactions by issuing and storing certificates within the secure zone of smartphones (one per device). It enables secure transactions without security cards or OTPs and supports various services—from obtaining personal customs codes for international purchases to paying health insurance premiums and year-end tax adjustments.

Instructions are provided for resolving common issues such as certificate visibility problems on LG phones due to OS updates, app update failures, login issues, QR recognition difficulties on Samsung devices, and push notification failures. These include steps like reinstalling apps, reissuing certificates, enabling camera settings, and adjusting notification permissions.

KB Star Banking’s customer support includes an online chat service via the homepage chatbot, a Naver blog page (https://blog.naver.com/kbebiz_star), email contact at [email protected], and via call centers (1588-9999, 1599-9999, 1644-9999), with overseas support available at +82-2-6300-9999. Customer service hours are weekdays from 09:00 to 18:00.

Regarding app permissions, KB Star Banking requests essential access such as phone verification and device information for security and functionality. Optional permissions include storage access for certificates and documents, contacts for transfer purposes, camera for ID photo capture and document uploads, microphone for video verification, location for branch finding services, activity tracking for walking features, and notifications for alerts on transactions and offers. Users can modify permissions in device settings at any time. Note that on Android devices below version 6.0, permissions are granted automatically as mandatory permissions.

Eligibility to use KB Star Banking requires Android OS version 5.0 or higher. Beta OS versions may not support all functions properly; an upgrade to a stable release is recommended alongside app reinstallation if needed.

The platform supports connectivity through 3G/LTE/5G networks and Wi-Fi. Users should be aware that exceeding data plan limits may incur additional charges depending on their mobile service plan.

According to regulatory guidelines on electronic financial safety, rooted or jailbroken devices are not compatible with KB Star Banking. Installing certain apps or modifications might cause the system to recognize devices as compromised; contact A/S centers for assistance or reset procedures are advised.