KB국민은행 스타뱅킹 G6.2.26

■ Troubleshooting Guide for Handling Issues

• - In the case where the KB Kookmin Certificate cannot be displayed on LG phones: LG phone operating system (OS) issue arising from non-compliance with Google development policies. To resolve, follow these steps: [Delete and reinstall the KB Star Banking app from Google Play Store > Reboot your smartphone > Reissue the KB Kookmin Certificate].
• - If app updates or installations fail: Navigate to [Settings > Applications > Play Store > Storage] and delete data and cache before attempting again.
• - When having trouble issuing or logging into the KB Kookmin Certificate: Uninstall the KB Star Banking app > Reboot your device > Reinstall the KB Star Banking app before retrying to issue the KB Kookmin Certificate.
• - If facial recognition on Samsung smartphones fails: Enable [Phone Settings > Applications > Camera > Camera Settings > Subject Tracking AF 'ON'].
• - For issues with real-time deposit and withdrawal push notifications: Check notification settings in your phone's device settings [Settings > Applications > KB Star Banking > Notifications] to ensure notifications are allowed. Proceed to clear cache/cookies in [KB Star Banking Main Menu > Settings > App Settings > Clear Cache/Cookies > Clear Cookies/Data]. If push notifications still do not work, consider uninstalling the KB Star Banking app, rebooting your device, then reinstalling KB Star Banking (note: for Android OS, a reissuance may be necessary due to shared certificates).

■ KB Star Banking Customer Support

• · Online Chat Support: Access through KB Star Banking Home > Chatbot/Counseling > Chatbot/Counseling Chat (Chatbot counseling available 24/7).
• · Naver Post: Visit https://post.naver.com/kbebiz_star?isHome=1 or search "Naver Post" within the Naver search bar and input "KB Star Banking App Review" in the post search field.
• · Branch Email: [email protected]
• · Customer Service Center: 1588-9999, 1599-9999, 1644-9999 (Press 0 then 3) (For international calls: +82-2-6300-9999) (Phone consultation available weekdays from 9 AM to 6 PM).

■ Maximizing Your Usage of KB Star Banking

• · Equipped with V3 within the KB Star Banking app (version G6.2.0 or higher), ensuring the V3 security program functions properly for safe usage during app operation.
• · Try setting up "Auto Login" with your KB Kookmin Certificate. Enable auto login so that upon opening the app, you are automatically logged in and directed to the home page.
• · With just your own mobile phone and ID, you can create both deposit/withdrawal accounts and internet banking without visiting a bank (for individuals aged 14 and above).
• · Receive real-time notifications tailored with essential deposit/withdrawal alerts, benefits, investment information, etc., through KB Star Banking.
• · View personalized information such as maturity rates, product details, messages from branches conveniently at a glance.
• · Benefit from specialized KB asset management tailored to your financial activities and lifestyle patterns, providing precise product recommendations with ease.
• · Explore unique services such as KB Financial Group product inquiries, stock trading, KB Pay, insurance planning; experience various specialized services all within KB Star Banking.

■ Faster and Safer Transactions with KB Kookmin Certificate

• · The KB Kookmin Certificate stores your KB Kookmin Bank certificate securely in the safe area of your smartphone, enabling worry-free usage of KB Star Banking without concerns about theft or replication (1 certificate per device).
• · Conduct transactions easily and securely without requiring a security card or OTP:
  • - For transactions under 2 million won, only your account password is needed.
  • - For transactions between 2 million and 50 million won, transfer using just your account password plus a 6-digit simplified password (additional authentication required for transfers exceeding 50 million won).

■ Notice Regarding App Permissions

[Mandatory Permissions]

• - Phone: To verify your mobile number for authentication purposes and access device information; used for designated services on your mobile phone, Smart OTP, mobile authentication, version check within settings, issuance of KB Kookmin Certificates, financial/joint certification issuance, open banking, etc.
• - Installed Apps: Used to detect potentially threatening elements within applications installed on smartphones for preventing electronic financial transaction incidents.

[Optional Permissions]

• - Storage Space: Access permissions for device photos, media files; used for various functions like authentication certificate storage, transfer messages after special transfers, bank statement storage, transfer confirmation storage.
• ... ...

■ Announcements

• - Users of smartphones running Android version 5.0 or higher can utilize KB Star Banking.

- Installation can be done via mobile carriers on 3G/LTE/5G or wireless internet (Wi-Fi), where exceeding designated data capacities may result in additional charges depending on your service plan.

- In compliance with financial supervisory guidelines for preventing electronic financial incidents, users with smartphones that have been tampered with (rooted devices) cannot use KB Star Banking. Even if certain apps are installed, devices identified as tampered with will prohibit usage of these services. (Recommended to contact the A/S center for guidance and potential reset).