아톡비즈(기업용)-FMC, CRM, CTI, IVR 10.7.21

AtalkBiz Solution Review

The AtalkBiz service is an application specifically designed for corporate users and does not allow individual account registrations within the app. Users are required to log in using ID credentials issued by Good Telecom Co., Ltd.

AtalkBiz encompasses a wide range of functionalities from basic corporate features to specialized call center capabilities. These features can be accessed through cloud-based or on-premise setups across various devices, including web browsers, tablets, smartphones, and IP phones.

Main Features of AtalkBiz:

• Main Phone Number: Utilize nationwide phone numbers, landlines, and VoIP numbers via the AtalkBiz app.
• Call Forwarding: Calls can be routed sequentially, simultaneously, or in a circular manner. This functionality is consistent across web, app, and IP phones, allowing reception of calls in the designated order from both domestic and international sources.
• Incoming Call Transfer: Transfer incoming calls from AtalkBiz to an external number.
• PBX Functionality: PBX features are accessible globally through landlines, web, or the app. This includes intercom calls and options for returning calls not just internally but also to external numbers.
• Caller ID Display: When dialing out via the AtalkBiz app, the company’s main number is displayed as the caller ID.
• Chat Feature: Offers a closed group chat functionality for organization members, file sharing, and chat room creation.
• Click-to-Dial: Enables users to make calls efficiently without manually dialing numbers from phones.
• RBT (Ring Back Tone): Assign predetermined audio notifications to callers when their call is received.
• IVR (Interactive Voice Response): Supports simultaneous applications across the app, web, and IP phones for caller identification and routing based on pre-selected internal numbers.
• IVR Messaging: Allows automatic text messages to be sent following a ring tone notification upon receiving a call.
• Incoming Call Popup: Displays caller information as a pop-up during incoming calls via the web interface.
• Personal/Public Address Book: Features distinct syncing capabilities for personal and organizational contacts within the application.
• Organization Management: Provides management tools for controlling and modifying organizational members once groups are created.
• Conference Calls: Facilitates video and voice conferencing among group members (up to 4 for video and 16 for voice) with shared board features.
• CRM Functionality (Web): Includes client registration, consultation history tracking, follow-up scheduling, with data upload/download capabilities for overall database management.
• Click-to-Call: Instantly dial numbers directly from client management screens within the CRM interface.
• Status Display for Incoming Main Numbers: Popups indicate which main number is receiving calls when multiple are in use.
• ACD Control: Offers multiple options for call distribution based on waiting time priority or skill-based routing parameters.
• Real-time Call List: Presents real-time updates on call types in progress.
• Admin Page Access: Available for call center and organizational subscribers enabling member management and statistical insights.
• Callback Feature: Automatically initiates callback after an audio notification if a call cannot be answered due to unavailability or busy signals, along with comprehensive callback management tools.
• Recording Functionality: Provides full-line recording services with dedicated sites for storage and FTP transmission options.
• Main Number SMS Capabilities: Utilizes main numbers for sending/receiving SMS/MMS communications via consultation apps across the nation.
• SNS Capabilities: Allows SMS functions through web and app platforms for various types of messages (SMS, LMS, MMS).
• Detailed Statistical Analysis: